Manager, Customer & Operation Solutions

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The candidate will work on systems development for the back-office general insurance administration system. He / She should have high capability to work individually and collaborate with other application teams.

In additional, the candidate will assist the supervisor to manage the project scope and timeline to provide deliverables up to quality standards.

Job Responsibilities

Assist the supervisor to execute strategic plan following the management direction

Assist the supervisor to monitor and maintain system stability and provide solution to address the stability problem

Align with DevOps and Agile delivery approach, tooling, and practices adoption to provide system enhancements

Refactoring and continuous improvements of the code and processes

Contributing to the ongoing support of the apps and ecosystem

Capable to work individually and collaborate with distributed teams

Job Requirements

Bachelor’s Degree in Information Technology, Computer Science or Engineering

8+ years of IT system development & support experience, with at least 3 years of experience in supervisor / team lead role

Experience in Agile principles and processes methods with tools and process, e.g. Jira, Confluence, etc.

Experience in using CI / CD tooling including Git, Azure DevOps, Jenkins, Terraform, etc.

Knowledge on general insurance processing is an advantage

Knowledge on any of the following programming languages : Java EE, JavaScript, .Net, C#, NodeJS on Typescript, Spring, Spring Boot, RESTful APIs

Knowledge on any of database related technologies, e.g. Oracle DB, Informix, DB2, MongoDB, Redis, MySql, CosmoDB, and Hibernate

Knowledge on using public cloud services, e.g. Azure, etc.

Knowledge on containerization / orchestration, e.g. Kubernetes, Docker, etc.

Knowledge on DevSecOps scanning tools, e.g. Fortify, Nexus, SonarQube BurpSuite, etc.

Strong team-player who has good communication skills, multi-tasking and time management

Strong sense of responsibility with good analysis and problem-solving skills

Excellent command of English and Chinese (written and spoken)