Senior Front Desk Officer

Senior Front Desk Officer

Working Location : Mei Ho House Youth Hostel

Position Type : Full-time

Responsibilities :

Supervise and lead Front Office colleagues in Front Office to maintain smooth operation

Responsible for various front office duties, including greeting guests, processing check-ins and check-outs and phone in enquiry

Handle and respond guests’ inquiries and complaints

Be attentive to hostel security and safety requirements

Handle emergency case in Front Office

Requirement :

Higher Diploma holder or above in Hospitality, Hotel Management or related disciplines

Minimum of 3-5 years’ related work experience

Excellent problem-solving, interpersonal skill and can work independent

Good command of spoken and written English, Cantonese and Mandarin.

With basic computer knowledge and skill, familiar with Microsoft Office applications and English / Chinese typing, etc.

Attend shift duties, including overnight shift

Candidate with more experience will be considered as Duty Manager

Immediate availability is highly preferred

Priority will be given to Sham Shui Po residents

Welcome applicants from CSSA, SFS, IEAP, NDP