Solutions Engineer, GCR (Based in Hong Kong)

Solutions Engineer, GCR (Based in Hong Kong)

What you can expect

The Solutions Engineer serves as the main advocate and trusted advisor, interpreting business and technical requirements for customers and partners. You need to understand and communicate Zoom's architectural advantages, collaborate with Account Executives. You must have expertise in unified communications, telephony, video, collaboration tools, and modern AI technologies. It is advantageous to be familiar with Zoom Workplace and / or have expertise in other communication and AI platforms.

About the Team

Under the leadership of CEO Eric S. Yuan, Zoom prioritises a unique culture and customer happiness, leading to impressive growth. The company values teamwork and provides a great work environment. Zoom's AI-first platform, which includes products like Zoom AI Companion and Zoom Phone, aims to enhance collaboration and communication for users.

What we’re looking for

• Have language fluency in Mandarin, Cantonese and English
• Have knowledge of traditional voice communication systems and applications
• Have ability to create, present, and document technical solutions
• Have knowledge of network troubleshooting and terminology including LAN / WAN, Routers, Firewalls, Switches, PBX deployment, etc.
• Have an excellent communication skills and business acumen
• Have ability to present topics clearly and concisely to audiences with varying technical backgrounds and across different group sizes

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description / posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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