Customer Care Associate

About Linjer Founded in 2014, Linjer is a design studio with Scandinavian roots dedicated to creating timeless, high-quality jewelry, bags, and watches.

Frustrated by the limited options between fast fashion and overpriced luxury, we partner directly with top suppliers to deliver beautiful, well-crafted products at a fraction of traditional luxury prices.

We are committed to thoughtful design and sustainable practices, using recycled metals, ethically sourced gemstones, and conflict-free, lab-grown diamonds.

Our company is rapidly scaling and we’re excited to expand our Hong Kong office by adding 10 new team members this year!

What Linjer offers A multicultural and inclusive team culture Talented and passionate colleagues committed to excellence Work / life balance with a predictable 9am-6pm work schedule The opportunity to make an impact with your work from day one Exposure to entrepreneurship in a stable business growing 100%+ every year Accelerated career growth opportunities for high achievers

• Who we’re looking for Our Customer Care Associates  are tasked with the all-important responsibilities of caring for our customers’ needs, building customer loyalty and representing the brand.

The position is full-time in our Hong Kong office.

What You’ll Do Effectively solve customer inquiries via email and other channels Know our products in intimate detail and be able to speak about them with passion Draw on existing help content where appropriate, while being able to improvise logically in new situations Keep records of customer interactions and actions taken to resolve them Identify and draft improvements to our help content database Collaborate with other team members to identify answers and be a resource Help manage and process returns Occasionally visit our warehouse to inspect returns Support customer service operations (e.g.

fulfillment and pre-order management) Analyze trends in customer issues to highlight important themes in customer feedback to reduce the number of inbound inquiries Who You Are Native or near-native English speaker You love to help people You are mature and have good judgment when it comes to resolving problems You are an excellent writer You have an eagle eye, and you’re a perfectionist when it comes to spelling and grammar You're coachable and dedicated to continuous personal improvement You’re thorough and detail-oriented, and are good at following processes You’re tech literate and can learn new software with ease You share the values of our brand and company Even better : Proven past experience in a customer care role Fluency in other languages If you have never received training in writing a cover letter before, please search online for guidelines on how to write a cover letter.

We take cover letters very seriously!   Powered by JazzHR