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Manager, IT Infrastructure

Manager, IT Infrastructure

Shangri-LaHong Kong SAR
30 天前
职位描述

We are looking

for someone who has :

  • University degree in the field of Information Technology / Computer Science
  • 5 years of experience in managing ITIL operation management platform in :
  • ManageEngine ServiceDesk plus systems Management of Problem, Incident, Change, Configuration, Capacity, Performance Availability functions and processes
  • Manage Engine Endpoint Central Management systems Management of Patch, Asset, App, Software and Devices, deployment of App, Software, Remote Assistance, Configuration and performance functions and processes
  • ManageEngine Event Log analyse systems
  • Definition of standards, key performance indicators, and critical success factors required to deliver operational excellence.
  • Disaster recovery planning, documenting, and testing
  • Proven track record of ITIL service management rollout, migration, and administration
  • Intermediate ITIL 4 certification is preferred.
  • Fluency in written and oral English and spoken Cantonese / Mandarin fluency is required.
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Manager It • Hong Kong SAR