University degree in the field of Information Technology / Computer Science
5 years of experience in managing ITIL operation management platform in :
ManageEngine ServiceDesk plus systems Management of Problem, Incident, Change, Configuration, Capacity, Performance Availability functions and processes
Manage Engine Endpoint Central Management systems Management of Patch, Asset, App, Software and Devices, deployment of App, Software, Remote Assistance, Configuration and performance functions and processes
ManageEngine Event Log analyse systems
Definition of standards, key performance indicators, and critical success factors required to deliver operational excellence.
Disaster recovery planning, documenting, and testing
Proven track record of ITIL service management rollout, migration, and administration
Intermediate ITIL 4 certification is preferred.
Fluency in written and oral English and spoken Cantonese / Mandarin fluency is required.