Position Responsibilities :
1. Lead the Pre-Assessment Team within the Claims & Health Department :
- Provide strategic leadership and direction to the Pre-Assessment Team, ensuring alignment with the overall objectives of the Claims & Health Department.
- Foster a collaborative environment to promote teamwork, innovation, and excellence in service delivery.
2. Make pre-assessment as a strategic function for preventing fraud, waste and abuse and for achieving cost-saving :
Develop and implement strategies that position pre-assessment function as a critical tool for identifying and preventing fraud, waste, and abuse.Leverage data analytics and industry best practices to achieve significant cost savings and enhance the integrity of claims processing.3. Set strategic direction and goals for pre-assessment team, ensure all pre-assessment functions are done in accurate, efficient and customer centric manners :
Establish clear strategic objectives and performance goals for the team, ensuring all pre-assessment activities are conducted accurately, efficiently, and with a strong customer-centric focus. achieve departmental targets.Regularly evaluate performance metrics to drive continuous improvement and achieve departmental targets.4. Collaborate with Various Business Units to Ensure Departmental Success :
Engage with different business units to ensure seamless integration and alignment of health and claims operations.Build strong cross-functional relationships to enhance communication, streamline processes, and achieve organizational goals.5. Drive Service, System, and Process Enhancements :
Lead initiatives aimed at improving and enhancing services, systems, and processes within the department.Identify opportunities for innovation and implement solutions that increase efficiency, reduce costs, and improve customer experience.6. People Management :
Serve as a senior people manager to identify the training needs of the team, coach the team, provide guidance and support for staff's professional development.Design and implement training programs that cultivate talent, enhance skills, and prepare staff for future leadership roles.Promote a culture of continuous learning and development to maximize team potential.Employee Engagement Score : Evaluate team engagement through surveys and aim for specific engagement targets.Required Qualifications :
1. Education and Experience :
University graduate with at least 15 years of relevant work experience, including a minimum of 5 years in a senior management role.Possession of a nursing or allied health qualification is an advantage but not mandatory.Proven track record of leading high-performing teams in the healthcare or insurance sector.2. Leadership and Management :
Demonstrated strong leadership skills with the ability to inspire and motivate teams.Excellent strategic thinking and decision-making abilities.Experience in developing and executing strategic plans that align with organizational goals.3. Technical and Analytical Skills :
Expertise in system, workflow, and process improvement projects.Strong proficiency in data analytics and using data-driven insights to enhance operationsFamiliarity with industry best practices and regulatory requirements.4. Communication and Interpersonal Skills :
Strong proficiency in English, Cantonese, and Mandarin.Excellent verbal and written communication skills, with the ability to present complex information clearly and persuasively.Ability to build and maintain effective relationships with stakeholders at all levels.5. Soft Skills :
Exceptional emotional intelligence, with the ability to understand and manage your own emotions and those of others.Strong problem-solving skills, with a creative and proactive approach to challenges.Strong problem-solving skills, with a creative and proactive approach to challenges.Excellent conflict resolution skills and the ability to navigate difficult conversations with tact and diplomacy.Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks effectively.High adaptability and resilience, thriving in a fast-paced and changing environment.6. Personal Attributes :
High degree of professionalism, integrity, and ethical standards.Dynamic and adaptable, with the ability to thrive in a fast-paced and changing environment.Preferred Qualifications :
Advanced degree in healthcare management, business administration, or a related field.Certification in project management or process improvement methodologies (e.g., Six Sigma, Lean).When you join our team :
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .
Manulife is an Equal Opportunity Employer
At Manulife / John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies. To request a reasonable accommodation in the application process, contact .
Working Arrangement
Hybrid
