Client Experience Associate (Mandarin Speaker)

We believe that entrepreneurs are society's problem solvers. They see opportunities in complexities and drive us towards progress. Osome doesn't want entrepreneurs to be distracted from the important task of searching for the best solutions. By letting us handle all the routine tasks, entrepreneurs can focus on driving their business forward.

We're Osome - an international fintech startup making the lives of entrepreneurs easier. We help thousands of businesses kick admin, accounting and bookkeeping out of their day-to-day, so they can spend more time on what's important to them. We've developed a unique solution that combines SaaS with a human-in-the-loop approach to provide full-fledged services in real-time.

Our team stretches across 5 countries and is composed of 450+ amazing employees, and we’re still growing! In 2021 we raised $16m in Series A funding to continue our exponential growth, with ambitious goals and objectives in place for 2022.

To support our ambitious growth plans, we’re looking for smart talents who are excited about joining our young and energetic team, and ready to take on the challenge of a lifetime. Here at Osome, we provide an inclusive and collaborative environment, offering a promising career plan. You can expect to be rewarded for your contribution.

What you'll do :

Onboard new clients and develop customer relationships to ensure satisfaction with our services

Manage incoming emails and chats, responding promptly and accurately to customer inquiries

Provide expert answers to customer questions about our services, pricing, and processes

Follow company communications guidelines and procedures to ensure consistent messaging and tone

Proactively seek out new sales leads and opportunities to grow our business

Identify ways to improve internal processes and procedures to increase efficiency and effectiveness

Collaborate with cross-functional teams to resolve any issues clients may be facing

Provide input into our software development process to help us stay ahead of the curve

Follow up on actionable items from clients and cross-functional teams

Ensures complete delivery of tasks to clients

Perform other ad-hoc responsibilities as needed to support the team

Provide Mandarin-to-English (or vice versa) translation support to assist clients or team members needing language assistance.

Ensure clear communication with Mandarin-speaking clients to improve the client experience and support smooth interactions.

Who you are :

Recognized diploma or degree in relevant fields, but extensive relevant work experience would make up for lack of qualifications

Fresh graduates are welcome to apply

Relevant working experience in a similar role and / or industry

Self-motivated and proactive, able to work meticulously under tight deadines

Our Benefits 🙌

Osome grows alongside you, but we already have a few perks :

Competitive salary

Multi-cultural environment to enhance your global perspective.

Learning opportunities and mentorship from peers and leaders, including a yearly continuous professional development budget

Mental Health Leaves

Flexible working arrangement; Hybrid working arrangement

Equal Opportunity Statement

At OSOME, creating a culture where individuals of all backgrounds feel comfortable matters.

Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. We want to ensure that we represent the diversity of talent in the society we live in today.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you.

To find out more about Osome, please visit https : / / osome.com / hk / or follow us on Instagram , Facebook and LinkedIn .