Assistant Manager, Agency Planning

Responsibilities :

• Collaborate with the Chief Agency Officer (CAO) to develop and implement a forward-thinking agency strategy for Hong Kong and Macau
• Analyze market trends and agency requirements to create strategies that anticipate future needs
• Oversee the CAO department budget and manage expenses effectively
• Participate actively in departmental transformation projects, reviewing and establishing documented workflows and procedures to enhance operational efficiency
• Assess the performance and efficiency of agency channels, creating strategies to improve reach, effectiveness, and profitability
• Work closely with corporate departments and District Agencies to ensure alignment of strategies with product offerings, facilitating seamless interdepartmental coordination for effective strategy execution
• Leverage market intelligence, performance metrics, and analytics to evaluate agency channel effectiveness, making data-informed adjustments to strategies. Provide insightful recommendations to senior leadership for impactful decision-making
• Support the creation and implementation of innovative digital distribution models and solutions to address digital disruptions. Promote a culture of innovation within the distribution function to enhance engagement and customer experience
• Develop frameworks to assess and enhance agency channel performance, ensuring that sales targets are consistently met or exceeded. Identify improvement areas and spearhead initiatives to boost channel productivity
• Foster relationships with key stakeholders, including senior executives, external partners, regulators, and industry bodies, to advocate for the company’s distribution vision and initiatives
• Ensure that the agency strategy adheres to local regulations and international standards. Monitor risks related to agency models and devise strategies to mitigate potential challenges

Qualifications :

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.