Engineer, Fixed Network & Home Service Delivery

In this position, you will :

• Responsible for field service support on Home Broadband Business (HBB)
• Conduct on-site support, fault diagnosis and commissioning
• Handle customer complaint with case evaluation, investigation & follow up
• Analysis & investigate complain cases, providing with resolution
• Data analysis, monitor on quality of service delivery for improvement and service excellent
• Field service quality control and work practice formulation for quality assurance
• Work with various internal and external stakeholders to implement the operational excellent
• Sound knowledge on installation & maintenance of HBB-related VAS

To be successful in this position, you should meet the following requirements :

Bachelor or Postgraduate degree in Information Technology, Computer Science, Telecommunication Engineering or Enterprise Engineering or any relevant professional qualification

Minimum 3 years’ solid experience in relevant field

Strong capability of learning and growth

Strong knowledge and industrial background on XGS-PON / GPON network, transmission, block wiring and broadband services

Strong sense of customer’s satisfaction in service delivery

Self-motivated and result-oriented; able to work independently.

Good troubleshooting ability, fault analysis and problem-solving skills.

Good initiative, leadership, interpersonal, presentation, consultative and communication skills

CCNA / CCNP or any IT-related certificate is preferred

Knowledge of Putonghua is an advantage

When you work :

5 days work

8 hours / day

What you enjoy :

Discretionary Performance bonus

Meal Allowance

Life insurance

Medical insurance

Education subsidies

Birthday gift

Marriage leave

Birthday leave

Staff discount