System Engineer (HKT1707271400)

Responsibilities

• Build an effective and efficient operation by developing and managing development programs & scripting
• Serve as the escalation point of those escalated events & incidents that require further advisory, diagnosis and decision in order to achieve the defined internal OLA and service SLA.
• Propose and enforce internal governance to align with PCI-DSS, ITIL and ISO27001 standard and requirements
• Implement and management existing Anti-DDoS and Cloud Security Platform, including hardware and software layers locally and overseas.
• Manage platform hardware and software release in order to achieve smooth service deployment and successful service launch
• Liaise with other global teams and partners in managing and operating global services around the world
• Ensure and enhance customer satisfaction through effective handling of security events and promptly, professional communication with customers.
• Liaise with diversified departments based on new or existing JIRA project and process needs, e.g new feature development, existing feature review and new feature roll-out…etc.
• Manage JIRA cloud platform for daily operation use.
• Proactively seek for latest cloud platform in the market which will facilitate or improve process effectiveness & efficiency.
• Act as framework, process and project owner and take accountability accordingly
• Manage internal projects and processes among different offices and departments.
• Work on standby, roster, odd hours if required.

Requirements

Our Client

One of the Global Network Service Provider that provides network / internet security solutions, is now seeking System Engineer to join their team in Hong Kong.