Assistant Manager, Channel Services (Outbound Call)

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role is responsible for providing after-sales services to existing bancassurance customers, including face-to-face interactions. It also involves managing sales tools tasks to ensure smooth operations and enhance customer satisfaction.

Job Responsibilities :

Provide sales support functions by directly interacting with customers in person to handle regulated after-sales service activities, including but not limited to policy conversion, lump-sum top-up, MCH verification, and other business support service requests.

Participate in discussions and the execution of initiatives concerning the requirements for sales tools, systems, and procedures to streamline the selling process and improve customer satisfaction

Take ownership of assigned projects and ad-hoc tasks, supporting execution as directed by the supervisor.

Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible.

Coordinate with bank partners and telecom service providers for iPads and peripherals hardware delivery maintenance and IOS version upgrade.

Job Requirements :

University degree holder

To be licensed with pass of IIQE paper I, III and V

Minimum 5 to 6 years sales and after-sales services experience in insurance / banking industry / outbound call / telemarketing experience

Experience in insurance digital sales tool is highly preferred.

Good knowledge in regulatory requirement and policies

Proficient in MS Office applications

Excellent interpersonal and communication skills; be able to work under pressure and independently.

Good judgment skills to consider possible solutions and make appropriate decisions that support business goals.

Excellent command of English and Chinese (written and spoken)