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Senior Customer Services Manager
TaiKang (Hong Kong) Preparatory OfficeHong Kong16 天前
职位描述University Degree holders in Insurance, Business Administration, Management or related disciplines Holder of FLMI or LOMA ACS or PCS qualification is preferred Holder of IIQE (Paper I & III) qualifications Minimum 10 years of customer services experience in Life Insurance Industry with at least 5 years in management level Healthcare knowledge and general insurance concepts are essential Self-motivated, independent, good team player, customer-oriented with excellent customer service andmunication skills Positive attitude, highly flexible, able to deliver outstanding results under challenging environment Proficient in both spoken and written Chinese, English and Putonghua Familiar in MS Word, Excel, PowerPoint and Chinese Word Processing
Responsibilities
- Assist Department Head to supervise the individual teams and lead to the teams to achieve the KPI as well as to drive initiatives to uplift operations efficiency and customer experience
- Monitor and supervise our hotline and counter services teams to provide quality services to our internal and external customers and ensure the smooth operations
- Handleplaints and closely work with internal staff, agents and the Authorities
- Review CS & PS procedures ensuring internal / external guidelines are standardized and updated
- Organize and provide training to internal staff, business partners or agencies
- Drive initiatives andpany strategic projects in order to meet business requirements, including but not limited topany Campaigns, Digital Initiatives, Operation Efficiency Projects &pliance or regulatory requirements
- Responsible for business data analysis and make soundsable resolutions, prepare regular management and business reports
Requirements :
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Customer Service • Hong Kong