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Guest Services Ambassador (Concierge)

Guest Services Ambassador (Concierge)

The Langham, Hong KongHong Kong
30 天前
职位描述

Our Vision

Building Great Memories

Major Accolades

2016 - 2025       Three Michelin Stars – T'ang Court

2004 - 2024       Caring Company Award

2021 - 2024       Condé Nast Traveler Readers' Choice Award : Top 10 Hotels (HK)

2020 - 2024       Earth Check Certification Platinum Certificate

2020                   The Best of The Best Masterchef – T’ang Court

2015 - 2019       Forbes Travel Guide Five-star Award Winner

2016                   Travel+Leisure Best Top 5 Hotels in Hong Kong

Responsibilities

  • Perform concierge / lobby guest relations duties including baggage and transportation arrangement;
  • Greet VIP guests ;
  • Assist the Langham Club, Business Centre and Guest Services areas whenever necessary;
  • Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures;
  • Promote hotel facilities including Health Club, Business Centre and F&B outlets;
  • Offer professional traveling tips and insights to hotel guests

Qualifications

  • Minimum 1 years working experience in hotel industry.
  • Diploma or above.
  • Independent & confident to work under pressure.
  • Good interpersonal skills.
  • Good team player with excellent communication skills ; &
  • Additional language would be an advantage.
  • Fresh Graduate will also be considered.
  • To understand more about our people, workplace and the culture, you may watch our latest stories at below :   https : / / www.youtube.com / @TLHKGHRConnect .

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