Assistant Vice President

To contribute to the attainment of the company's business objectives by :

Support the overall IT Strategy on outsourcing nature of the business on  contact center

Engagement of client  and management of entire  infrastructure

Research and identify new and emerging technologies that will enhance the organization's operating efficiency and support enhanced customer services and revenue growth

IT Financial management for system maintenance and support

Project management for strategic projects

As an escalation point for major incidents

Main Duties, Responsibilities and Deliverables :

Manage the teams of professionals as well as vendors (in HK and China) on various IT functions (i.e.  client support, system infrastructure support )

Drive pre-sales support  with cost effective and technically sound solutions to win new client projects

Maintain excellence technical service level to elevate project expansion and / or renewal opportunities

Lead a team of around 20 employees of client support and infrastructure & support

Experience and Qualifications :

Bachelor’s degree in IT related disciplines

Strong  client servicing, business acumen , critical / lateral thinking, leadership skill

Min 15 years of proven experience in infrastructure management or  technical client services field  and with in-depth knowledge in multiple aspects of IT domain such as server, network and voice systems, including 6 years managerial experience in IT discipline

Able to use judgement to resolve complex internal and external issues

Plan strategy and tactics to achieve medium to long term objectives

Lead team of large workforce or manage multi-discipline and multi-national projects

Able to write, present and communicate at senior executive level internally and externally

Excellent command of spoken and written English, Mandarin and Cantonese

Personal Competencies :

Demonstrable  communication skills, presentation skills , leadership skills and project management skills

Good  personality / attitude  in terms of  assertiveness, result-oriented,  and total-ownership

Good analytical and problem-solving skills in systems and operations related issues

Embraces and promotes diversity

Functional Competencies :

Proven experience in the  contact center field  (preferably in a  contact center outsourcing industry ) with excellent knowledge of contact center technologies is a  MUST

Regional exposure especially in Hong Kong and  Mainland China  is a  MUST