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Officer, IT Support

Officer, IT Support

CaptiareHong Kong
16 天前
职位描述

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Officer, IT Support -

Information Technology Department - Technology & Service Group

Job Duties & Responsibilities :

  • Support and maintain endpoint devices, including physical & virtual desktops, mobile devices
  • Provide 1st and 2nd tier user support
  • Deploy group policies for PC configurations and security hardening
  • Develop scripts for automation
  • Perform regular system checking and security updates such as Windows patch installation, HW firmware updates
  • Perform administrative work, IT asset inventory control and prepare reports
  • Develop and maintain system documentation
  • Liaise and coordinate with vendors for maintenance and services

Requirements :

  • Degree / Higher Diploma Holder in IT or related discipline
  • 2-3 years’ work experience in Service Desk and IT support (experience in financial institutions or sizeable firms is preferrable)
  • Experience in supporting Virtual Desktop Environment, such as VMWare Horizon, vSphere
  • Familiar with Microsoft Windows, Microsoft 365 and common desktop applications
  • Familiar with group policies administration, PowerShell scripting
  • Customer-orientated, a team player with good communication skill. Proactive, independent, self-driven and eager to learn
  • Good command of written and spoken English and Cantonese
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