Boutique Manager

JOB DESCRIPTION

Title : Boutique Manager

Location : Hong Kong

Reports to : Managing Director

MISSION

As part of our retail extension in APAC we are looking for a Boutique Manager to lead our first Boutique in Asia. As Boutique Manager of Vhernier you will be an ambassador of the brand inside the boutique, as well as outside at external events. Your mission is to develop the business of the boutique and together with your team build up trusted relationships with clients. You will contribute by developing a deep understanding and knowledge of the brand and lead your team in delivering an excellent and unique experience to our clients throughout their journey with the brand.

RESPONSIBILITIES

Reporting directly to the Managing Director of the region, you will be leading all boutique and clientelling activities to drive the boutique’s performance, as well as to develop team members and run in-store operations. As part of the management team of the market, your main responsibilities in this role will be to :

• Drive business – managing the team along with setting priorities and objectives, monitoring sales trends and key performance indicators, following client satisfaction
• Offer an outstanding experience – ensure all clients feel welcomed and cared for and deliver an exceptional level of service
• Develop the team – uniting the team behind common goals, coaching team members, following-up improvement, participating to recruitment process, nurturing the team’s knowledge
• Run in-store operations – supervising boutique operations and back-office activities, ensuring policies are respected, growing operational excellence.

TEAM & PERFORMANCE MANAGEMENT

CLIENT RELATIONSHIP & PORTFOLIO DEVELOPMENT

BOUTIQUE OPERATIONS & ADMINISTRATION

SKILLS & REQUIREMENTS

The ideal candidate has proven managerial experience in an international company, is curious, positive, flexible, organized, reliable and eager to build the success of the boutique.