Officer, Specialist, Contact Centre, Consumer Banking

Responsibilities

DBS Customer Centre is looking for enthusiastic and highly motivated problem solvers who are passionate about creating an innovative customer experience and building strong relationships with our customers. This position will be the first point of contact for our customers and engage with them on phone call, email, social media and chat.

• Provide one-stop service to respond product and service enquiries that customers are experiencing by phone, live chat , offline messaging and emails
• Drive a successful customer experience by assisting at varied skill levels (from offline to online) to implement inbound cross-buy initiatives proactively
• Meet individual scorecard for call volume, availability, service level and customer satisfaction
• Attract and retain customers by answering queries and providing suggestions that lead to short and long-term success
• Work collaboratively with teammates to solve customer issues as quicky and as efficiently as possible
• Report customerplaints and escalate issues when necessary to prevent potential churn
• Maintain appropriate operational risk control andpliance in all aspects in accordance with DBS or regulatory standard and policies
• No sales target is required

Requirements

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We offer apetitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.