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Senior Guest Services Officer

Senior Guest Services Officer

Page HotelsHong Kong
30 天前
职位描述

Roles and Responsibilities :

  • Responsible for various front office duties, including greeting guests and processing check-ins and check-outs in a courteous and efficient manner;
  • Provide guests with exceptional service and engage them in delightful conversations;
  • Achieve a high level of guest satisfaction by anticipating guests’ needs and providing prompt responses;
  • Ensure effective cross-departmental communication to achieve operational effectiveness; and
  • Perform any ad hoc assignments as required.

Requirements :

  • Preferably with relevant experience in hotel / service industry. Fresh graduates will also be considered;
  • Passionate about connecting with people and creating new guest experiences;
  • Pleasant, customer-oriented with excellent interpersonal skills;
  • Good communication skills and high level of proficiency in both English and Chinese.
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