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AVP, Treasures Relationship Manager, Consumer Banking Group
DBS Bank (Hong Kong) LimitedHong Kong14 天前
职位描述Maintain regular contact with existing customers to build & deepen relationship and reduce attrition. Update customers on the latest product / market information and their account status to increase utilization & product penetration and increase share of customer's wallets through portfolio review and cross selling. Handle enquiries and execute financial transactions / orders & operations for customers. Keep attuned to the current economic and financial markets so as to be current and proficient in attending to customers' queries. Make cross referral of other consumer banking products to the appropriate staff for follow-up. Provide superior customer service and professional financial solutions through discreet financial needs analysis / planning that satisfies customers' changing financial needs. Achieve and exceed the service standards set by the Bank. Adhere to bank's policies, standards, operations guidelines / procedures, security and internal control measures. Work hand in hand with fellow colleagues and working partners to ensure that all objectives of the team are met and there is team harmony and unity. Degree holder, preferably in business or finance related discipline; Must be registered RI [Regulated Activities : Type 1 & 4] with passes in HKSI Licensing Examination Papers 1, 7 & 8; or equivalent; and Must be registered TR [General Long Term (incl. linked long term)] with passes in IIQE papers 1, 2 3 & 5; or equivalent. New staff who does not possess the required general insurance qualification is required to pass the IIQE Paper 2 within three months after themencement of service.] Preferably be registered CI - CRWP (ECF-RWM). CFP and CFA designation would be an advantage. Excellent listening skills, with an inquisitive mind. Strong ability to influence. Self-drive and highly ambitious. Good written and verbalmunication skills. Fluent in Mandarin and English are required. Otherpetencies in accordance to rank and role based onpetency matrix. en Job ID WD74618
Responsibilities
A) Promotion of Financial Planning Services and Wealth Mgt Products
- Acquire new affluent customers and solicit business opportunities through cross selling, referral, personal business connections, etc.
- Identify customer needs through financial needs analysis / planning and provide appropriate solutions on a broad range of banking, insurance & investment products ( investment profile review, portfolio mgt.).
- Offer suitable wealth management products / services in accordance with the customers' profile, promote and explain the products & their associated risks, if any, to the customers.
- Attend to customers' queries on wealth management incl. investment & treasury products needs.
- Perform call activities in line with Relationship Management Model and other sales-related duties as assigned by DBS Treasures Centre Manager & / or Branch Manager.
- Responsible for meeting all sales and business targets assigned so as to ensure maximum contribution to the revenue of DBS Treasures.
- Perform RI regulated activities and TR insurance activities
- Attend all relevant training and briefings and reflect customer feedback &petitive situation and rmend suggestions to DBS Treasures Centre Manager & / or Branch Manager.
B) Relationship Building and Account Servicing
C) Customer Experience Management
D) Audit andpliance Control
E) Teamwork
Requirements
Apply Now
We offer apetitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.
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Relationship Manager • Hong Kong
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