Senior Engineer / Engineer, Service Field

Description

Service Field

• Assist in leading a team to carry out preventive maintenance actions, oversee field manpower and resources allocation; and provide site coordination / support to ensure smooth daily field operations.
• Maintain good client relationships through conducting regular visits, preparing regular / ad-hoc reports as requested; and responding to client’s enquires in a prompt and professional manner.
• Follow up on repair works completion to achieve continual operations.
• Closely monitor lift & escalator performance and timely respond to breakdowns.
• Conduct root cause analysis on technical issues, identify potential risks and recommend practical solutions to reduce breakdown rates and resolve long-standing faults.
• Prepare trouble shoot analysis / incident investigation reports as required.
• Ensure effective implementation of service quality programs for continuous improvement and work process standardization.
• Implement Company Internet of Things (IoT), cloud-based applications and mobile apps to drive operational efficiencies and foster a culture of working smart.
• Ensure Company Safety and Ethics guidelines and Government code requirements are fully complied in the field operations.

We are looking for :

We offer remuneration package including attractive salary, comprehensive fringe benefits and excellent opportunities for the right candidate. (

Information provided by applicants will be treated in strict confidence and will only be used for recruitment related purposes. All information on unsuccessful candidates will be deleted from our files within 24 months.

By submitting an application and / or your resume in response to this job notice, you have read and hereby consent to our (i)(ii) , (iii) . If you do not consent to the above, OTIS Elevator Company (H.K.) Limited and its affiliates will not be able to accept and process your application.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with aproven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovativeglobal industry leaderwith a resilient business model. You’llbelong to a diverse,trusted,and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provideopportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.We are guided by our values that we call ourThree Absolutes –prioritizing Safety, Ethics, Qualityin all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click .

Become a part of the Otis team and help us #Buildwhatsnext!

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