Manager, Credit Card Usage (Usage & Rewards) - Hang Seng Bank (HK)

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Manager – Credit Card Usage (Usage & Rewards)

Principal responsibilities :

• Contribute to achieve business targets of card spending, customer engagement and awareness through credit cards related features, value propositions, promotions and projects
• Plan, organize and implement joint promotions with merchant partners, and targeted customers spending programs via card usage & rewards projects, with analysis of marketing situation, customer behavior and spending pattern
• Develop, grown and maintain partnership with merchant partners to drive sustainable spending growth in a cost-effective manner on a day-to-day basis
• Innovative and commercialize new usage propositions and initiative to drive up adoption and usage with external retail partners
• Be an active team member, proactively engage internal and external stakeholders to ensure smooth program implementation, as well as to deliver efficient and accurate execution and uplift customer experience
• Manage program budget planning, payment and reconciliation
• Monitor program performance, report and evaluate program result

Requirements

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