Senior Support Analyst, FICC & EQD Applications, IT

Key Areas of Responsibilities

Provide functional support on Calypso and other systems to a broad range of users.

Maintain documentation on operational procedures and technical environment configuration.

Manage change requests from development and infrastructure teams and other configuration changes

Incident escalation and management.

Configure system monitoring rules and respond to monitoring alerts.

Implement tactical automation.

Perform BCP drills and help with IT security and audit review.

Lead projects related to new system and server deployment.

Other tasks as directed by the manager.

Requirements

Degree / Master degree in IT, Computer Science of related fields

5+ years of experience of relevant system support experience

Good knowledge of SQL

Proficiency in Linux server commands and shell scripts

Good understanding of server and network infrastructure

Proven problem-solving and analytical skills

Good communication skills in English and Chinese

Very strong attention to details

Able to work under pressure

Willing to work on morning shifts (from 7am) and take turns to work on weekend (with compensation leave entitlement)