Customer Development Executive

No Relocation Assistance Offered

Job Number #168157 - Hong Kong, Hong Kong, China

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

It's a one-year contract role.

Job Summary

Provide support to Customer Development Team, in establishing positive relationships with customers to support our strategic goals and enhance pet parent experience

Enhance effective promotion execution

Manage the relationship with customers and improve 6P KPIs across retail channels

Execute and implement customer specific plans, JBP and promotional campaigns to drive demand and achieve commercial goals of sales, market share, margin, within budget spend

Provide regular reports generation; Commercial 6P, data tracking and market intelligence

Any other Ad Hoc commercial activities

Principal Duties and Responsibilities

Task

Support in Customer Management and Coordination

Maintain and manage proactive communication with customers on general enquiries

Customer claims management including Credit notes and rebates handling

Communicate Daily Stock status to customer

Product Quality case communication and coordination

Return Handling coordination

Manage and coordinate Trade Announcements

Support in Hill’s 6P Execution and Demand Generation Programs :

POSM Support, handling and coordination

Procurement of commercial promotion needs

Vendor creation for promotional events

Assist to implement and enhance execution of 6P excellence

Support Demand Generation Manager to leverage customer’s databases to implement shopper programs and events

Reporting, Data Analytics to identify team opportunities :

6Ps Key Performance Indicators (KPIs) tracking

Promotion execution tracking, monitoring, maintenance

Update and help maintain customer sales reports and inventory management reports

Provide topline highlights to sales reports (internal and external reports); coordinate with Customer Development Team on key corrective areas needs on weekly basis e.g. Distribution

Market Intelligence Tracking

Competitors online and instore activities monitoring

Total Percent (not to exceed 100%)

This is not an exhaustive list of duties or functions. Job task will be assigned based on business needs.

Education / Experience Requirements

Undergraduate holder in business administration or related field

Professional experience in the similar area preferable experience in FMCG, retail (FMCG), nutrition, pet food business is a plus

Expected Areas of Skills

Strong computer skills in Google suites and Excel

Excellent communication skills (internal and external, all levels)

Strong customer service skills.

Data entry experience

Proven experience to quickly analyze and interpret data thoroughly in complex and changing systems

Innovative and willing to continually drive process improvements

Excellent attention to detail and organization skills required.

Demonstrated ability to effectively manage processes.

Ability to think systemically and to identify and resolve problems.

Ability to manage stressful situations effectively and maintain a positive attitude

Collaborated and works effectively across functions

Proactive, Eager to learn & Responsible

On-time completion of work

A good team player & flexible

Fluency in Oral English and Mandarin is preferred

Leadership Competencies (Should match the Colgate Global Competencies)

Planning / Priority Setting

Consumer / Customer Focused

Communicate Effectively

Give and Seek Feedback

Results Oriented

Agility based on business situations

Functional Competencies (Should match the Colgate Global Competencies)

Analytical / Decision Making

Cross-Organizational Collaboration

Influence / Negotiation

Working Relationships (Key partnerships and reporting relationships)

Does this position supervise :   No

Report to Customer Development Manager

Customer Development Team

All areas and levels of Hill’s Commercial Team

HK Finance, CS&L and Marketing Team

External trade customers, vendors, etc.

Travel Requirements

Expected percentage of travel :   0

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives  to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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