Responsibilities
- Provide oversight of the Sales Surveillance, Sales Practice, and conduct risk & control framework across Consumer Businesses (1st Line of Defense)
- Coordinate and work with the relevant teams to investigate conduct risk related cases & sales practiceplaints, for substantiated cases, work with businesses to conduct root cause analysis and liaise with business and line control officers on any deficiencies or control gaps as well as ensuring appropriate remedial actions are in place where deficiencies are identified.
- Coordinate and oversee the sales practiceplaints. Report to senior management in the Salesplaint Review Forum to review and decide on resolutions to customers in accordance with regulatory requirements
- Perform data analysis and prepare MIS to report conduct risk issues at variousernance meetings
- Conduct trend analysis and prepare materials / lesson learnt tomunicate to various Consumer teams in relevant forums to improve staff awareness of conduct risks
- Coordinate and prepare materials forernance meetings and regional reporting
- Manage the End-to-End Mystery Shopping Program including vendor management, program design, reporting and corrective action.
- Support the Sales Surveillance, Sales Practice and Conduct Management Lead on the roll out of new guidelines or global initiatives.
Qualifications :
2-5 years relevant experience in risk,pliance, audit or regulatory functions.Experience in working with the various risk and control systems and reporting requirementsProject management skills. Excellent organizational skills, ability to prioritize and adapt to change.Problem solver with the ability to translate plans in actionsConsistently demonstrates clear and concise written and verbalmunication skillsProficient in Microsoft Office with an emphasis on MS ExcelSelf-motivated and detail orientedKnowledge in retail investment and insurance product is preferableEducation :
Bachelor's / University degree or equivalent experienceJob Family Group : Risk Management
Job Family :
Business Risk & Control
Time Type : Full time
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Job ID 25853997