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Customer Service Representative
Ralph LaurenTsim Sha Tsui, Kowloon, Hong Kong SAR9 天前
职位描述Matriculated / Bachelor Degree Minimum 2years relevant contactcenter and customer service experience Fluent Mandarin, English and Cantonese speaking Good command of English, simplified & traditional Chinese typing Proficiency in Microsoft Offices applications including Word, Excel, and Outlook Good responsibility, proactive and helpful characters would be an asset Immediate available is highly preferred.
Position Overview
Role Purpose :
A Mandarin, English & Cantonese Speaking Customer Service Representative (Full time) is responsible to provide best in class customer service support to Ralph Lauren's customers via various communication channels. Manageall inquiriesandcomplaints in professional& efficient manner toensure customer satisfaction.
Essential Duties & Responsibilities
Responsibilities :
- Handle Customer’s inquiry via various communication channels with excellence customer service skills
- Properly follow throughall customer inquiries and complaint cases
- Ability to identify issues and provide best solutions in timelymanner
- Working collaboratively with various internal and external stakeholders
- Efficient communication & interpersonal skill and as a good team player
- Follow the already set guidelines
- Prepare reporting and support for administrative task
- Assist ad hoc assignments and projects when needed
Experience, Skills & Knowledge
Requirements :
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Customer Service Representative • Tsim Sha Tsui, Kowloon, Hong Kong SAR