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Customer Service Officer (客戶服務主任)
Senior Citizen Home Safety AssociationHong Kong30 天前
职位描述At least 1 year working experience in customer service With Elderly or health care or knowledge of CCSV (Community Care Service Voucher) experience will be an advantage Degree holder in any discipline Good command of spoken and written English, Cantonese and Mandarin. Proficient in MS Word, Excel, PowerPoint, & Chinese word processing Strong interpersonal, communication, analytical and problem-solving ability
Responsibilities :
- Understand and assess customers' needs to provide comprehensive solutions
- Manage end-to-end case assignments including service request process, service planning, progress monitoring, and case closure
- Deliver high-quality, client-centered care coordination with measurable customer acquisition outcomes
- Lead special projects and initiatives as assigned by management
- Participate in continuous improvement of customer service delivery processes
Requirements :
Interested parties please send your application to us with expected salary, date available and contact number to [protected-email-address] (please state the position applied)
Information provided will only be used for the purpose of recruitment and selection within the Association and treated in strictly confidential. Only short-listed candidates will be contacted.
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Customer Service Officer • Hong Kong