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Senior Officer, Life Claims
Prudential plcHong Kong30 天前
职位描述Bachelor’s degree or diploma Preferably with professional qualification in Life Insurance including FLMI (Fellow, Life Management Institute), ALHC (Associate, Life and Health Claims), ACS (Associate, Customer Service) Minimum of 4 years claims experience in individual life insurance. Effective communication in English and Cantonese Proficient in MS Office and Chinese typing A good team player who is eager to learn and strive for improvement Attention to details with high accuracy rate Good communication and interpersonal skills Ability to work independently
Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Job Responsibilities :
- Assess cases with main focus in minor claims, assist in higher approval of claims exceeding assessors’ authority, provide enquiry support, take part in departmental projects and supervise subordinates in handling daily operations.
- Follow up on additional supporting documents to facilitate the decision on underwriting, compliance and premium financing after case submission
- Approve claims cases within TAT
- Conduct claims investigation
- Prepare tailored made letters (including decision and investigation letters)
- Handle ad hoc assignments from management
- Handle claims appeal case / complaint cases related to claims
- Conduct training to internal staff and / or agents
- Respond to agents' enquiries and other agent related enquiries
Job Requirements :
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Senior Officer • Hong Kong