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customer service executive

customer service executive

RecruitFirstWan Chai North, HK
19 天前
职位描述

Overview

Who you'll be working for

Leading transportation provider in APAC region

What requirements you'll need to be eligible

1. Degree / Diploma - preferred but not required

2. Previous work experience in sales / customer service / operations / call centre is a plus

3. Fluency in written and spoken English, Cantonese, Mandarin to liaise with customers and international stakeholders.

4. Good Microsoft Office (E.g. Word / Powerpoint / Excel) skills

What you'll be doing on the job

1. Deliver professional and personalised in-person, email, phone, whatsapp and telegram support in every interaction with drivers and riders.

2. Going beyond mere problem-solving to identify root causes and work with other members of the team to make continuous improvements.

3. Make customer care a competitive difference; consistently exceeding the expectations of customers.

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Customer Service Executive • Wan Chai North, HK