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Customer Service Officer (insurance, up to 25K)
RandstadHong Kong30 天前
职位描述Passed IIQE Paper I, III & V 3 years of experience in Customer Service Operations Good written / spoken English / Chinese (Including Mandarin) Good analytical and problem solving skills Customer focused and result oriented Provide and process information by referring to operation systems, guidelines, digitisation and applications in response to customer's enquiries, concerns and requests about insurance products and services Respond to customer feedback to enhance customer's satisfaction Support leaders to provide refreshment / enrichment training to new staff and offer advice to new and existing staff on case handling through regular case sharing so as to uplift service standard Communicate and coordinate with different departments to maintain a harmonious relationship Handle customer dissatisfaction, provide appropriate solutions and alternatives in a timely manner, and report to supervisor Passed IIQE Paper I, III & V 3 years of experience in Customer Service Operations Good written / spoken English / Chinese (Including Mandarin) Good analytical and problem solving skills Customer focused and result oriented
job details
about the company.
Our client provides a wide range of insurance plans for personal and business.
about the job. ...
- Provide and process information by referring to operation systems, guidelines, digitisation and applications in response to customer's enquiries, concerns and requests about insurance products and services
- Respond to customer feedback to enhance customer's satisfaction
- Support leaders to provide refreshment / enrichment training to new staff and offer advice to new and existing staff on case handling through regular case sharing so as to uplift service standard
- Communicate and coordinate with different departments to maintain a harmonious relationship
- Handle customer dissatisfaction, provide appropriate solutions and alternatives in a timely manner, and report to supervisor
skills & experiences required.
show more
about the company.
Our client provides a wide range of insurance plans for personal and business.
about the job.
skills & experiences required.
key responsibilities
Customer Service Officer (insurance, up to 25K)
experience
3 years
skills
no additional skills required
qualifications
no additional qualifications required
education
Bachelor Degree
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Customer Service Officer • Hong Kong