Assistant Manager, IT Operation

The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.

You will be responsible for :

administrating and supporting end user computing environment including Windows and Mac platform; as well as Cloud platform like Microsoft 365 and Azure;

participating in solution and software evaluation, performance monitoring and diagnoses, identify and prevent potential issue proactively;

preparing technical documents and reports, implementation proposals and user manual;

working with and managing the vendor of IT projects and assisting in monitoring the implementation of IT projects;

providing system ongoing technical support and assisting the management of IT helpdesk service;

assisting in the management of IT service management processes, such as incident management, problem management, change management, and service request management;

ensuring all IT support services are delivered in accordance with established service level agreements (SLAs);

assisting the development of technology roadmap for Microsoft 365 (M365) and lead the team to manage and support all infrastructure and services such as MS Teams, Exchange Online and Intune;

managing technology partners and vendors to deliver the required services;

assist in the procurement of computing hardware, software, and peripherals, ensuring alignment within the Authority’s standards and cost optimization; and

performing any other duties as assigned by the Authority.

You should :

possess a recognised university degree or diploma in computer science, information technology or equivalent;

at least 5 years of experience in the IT industry with focus on IT operation support;

have strong experience in administering and supporting Windows, Mac, M365, Directory Services will be an advantage;

have knowledge of IT service management frameworks, such as ITIL is preferred;

familiar with the latest workplace technologies such as cloud computing, virtualization, and mobile device management;

have ability to manage multiple projects and priorities in a fast-paced environment;

certification of Microsoft 365 Administrator is preferred;

have excellent communication and interpersonal skills; and

be proficient in written and spoken English and Chinese.