Maitre D' - Hong Kong
About the Restaurant
The restaurant is a unique dining destination bringing centuries of culinary expertise to Hong Kong, and named after the company's iconic address in Europe. Located in Tsim Sha Tsui, the elegant bar and dining room offers Afternoon Tea, breakfast, lunch, and dinner with stunning views of Hong Kong Island.
Role Purpose
As the Maitre D', you will be the face of the restaurant, creating a warm and welcoming environment for the customers. You will ensure the smooth running of the restaurant, working closely with the reservation team and maintaining the high standards of service.
Key Responsibilities
- Be the first point of contact for customers, providing a positive and memorable welcome
- Collaborate with the reservation team to manage bookings accurately
- Ensure the restaurant operates smoothly, with a focus on customer experience and satisfaction
- Maintain a strong understanding of the brand, menus, and services
- Lead by example, role modelling the company values and grooming standards
- Support new recruits and foster an 'Achieving Together' environment
- Multitask, prioritize, and manage time effectively in a fast-paced setting
Key Performance Indicators
Customer feedback and health & safety standardsOngoing feedback from line managers, peers, and teamAdherence to standard operating procedures (SOPs) and service levelsDelivering an extraordinary customer experience and meeting sales targetsRequirements
Proven experience in a similar role within a high-end restaurant or hospitality settingExcellent interpersonal and communication skillsAbility to think quickly and rationally under pressureStrong time management and multitasking skillsA positive outlook and approach, even in stressful situationsFluency in English and Cantonese / Mandarin is an assetA genuine passion for food, beverage, and exceptional customer serviceWhat the Company Offers
A competitive salary and benefits packageThe opportunity to work with a world-renowned brandTraining and development opportunitiesA dynamic and collaborative work environmentIf you are a passionate, motivated individual seeking to elevate your career in the hospitality industry, we would love to hear from you. Apply now to join our client's family and help them create unforgettable dining experiences for the customers.
The company is an equal opportunities employer and welcome applications from all suitably qualified persons.
Benefits :
5 working days per week (minimum 50 hours)16 Annual Leave days14 Statutory HolidaysEmployee Assistance Program (24 / 7)Free staff mealCorporate discounts with Total Loyalty CompanyPost-probation benefits :
1 Volunteering Day Leave4 Wellbeing Days AnnuallyBirthday LeaveWedding LeaveHealth Insurance (AXA)End-of-year discretionary bonusStaff Discounts