Senior Manager, Customer & Operation Solutions

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The candidate will work closely with the local implementation team, vendor, and stakeholders from general insurance business units to ensure the delivery of product-related initiatives and / or milestones. The candidate will implement in-house app-related initiatives specifically tailored to support the company's general insurance business and departmental goals to meet KPIs.

In addition, the candidate will assist the supervisor in managing the project scope and timeline to provide deliverables that meet quality standards and align with the specific needs of the general insurance business.

Job Requisitions :

Assist the supervisor to plan and execute strategic plan following the management direction

Assist the supervisor to monitor and maintain system stability and provide solution to address the stability problem

Align with DevOps and Agile delivery approach, tooling, and practices adoption to provide system enhancements

Refactoring and continuous improvements of the code and processes

Contributing to the ongoing support of the apps and ecosystem

Capable to work individually and collaborate with distributed teams

Job Requirement :

Qualifications and Experience :

Bachelor’s Degree in Information Technology, Computer Science, Engineering, or related disciplines

A minimum of 10 years of relevant experience in the insurance industry, with a strong focus on general insurance, including at least 3 years in a management role

Minimum of 3 years in Team / People management, Vendor management, and Budget management, preferably within the general insurance sector

Skills / Knowledge :

Experience with Agile principles and methodologies, including tools such as Jira and Confluence, etc.

Experience in using CI / CD tooling including Git, Azure DevOps, Jenkins, Terraform, etc.

In-depth knowledge of back-office processing of general insurance products, including policy administration, claims processing, and underwriting

Proficiency in one or more of the following programming languages : Java EE, JavaScript, .Net, C#, NodeJS (TypeScript), Spring, Spring Boot, and RESTful APIs

Familiarity with database technologies such as Oracle, Informix, DB2, MongoDB, Redis, MySQL, CosmoDB, and Hibernate

Knowledge of using public cloud services, e.g., Azure, etc.

Knowledge of containerization / orchestration, e.g., Kubernetes, Docker, etc.

Knowledge of DevSecOps scanning tools, e.g., Fortify, Nexus, SonarQube, BurpSuite, etc.

Strong communication skills, multi-tasking and time management

Good command of both Cantonese and English

Competencies :

Strong sense of responsibility

Strong analytical and problem-solving skills, particularly in the context of general insurance operations and technology

Good team player with the ability to collaborate effectively with stakeholders from the general insurance business units