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IT Operation Supervisor

IT Operation Supervisor

Television Broadcasts LimitedHong Kong, HK
30 天前
职位描述

We are seeking a dedicated IT Operation Supervisor to join our team. The ideal candidate will be responsible for ensuring the smooth operation of our IT systems and infrastructure. This role involves a variety of tasks, including managing workloads, scheduling batch jobs, maintaining data processing equipment, and providing support to users.

Responsibilities :

  • Implement management goals by planning workloads, workflows, schedules, and work objectives
  • Schedule and operate batch jobs across various platforms, including mainframe, Linux, Windows, and cloud environments
  • Troubleshoot and resolve errors in batch job operations
  • Maintain data processing equipment by scheduling routine maintenance and overseeing repairs
  • Analyze equipment operations and recommend new equipment or repairs as needed
  • Develop, review, and update operation manuals and procedures
  • Provide tier 2 support during non-office hours
  • Ensure all operation incidents and user requests are properly logged, responded to, and escalated as necessary
  • Perform on-site service at the main office, data center, and disaster recovery site as needed
  • Work overtime as required
  • Ensure prompt response and communication to users
  • Plan and improve existing workflow, and go for digitalization

Requirements :

  • Degree in Computer Science, Information Technology or related disciplines
  • At least 3 years’ proven experience in IT operations or a related field
  • Strong knowledge of various operating systems and platforms
  • Excellent troubleshooting and problem-solving skills
  • Ability to work independently and as part of a team
  • Strong communication and organizational skills
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