We are seeking a dedicated IT Operation Supervisor to join our team. The ideal candidate will be responsible for ensuring the smooth operation of our IT systems and infrastructure. This role involves a variety of tasks, including managing workloads, scheduling batch jobs, maintaining data processing equipment, and providing support to users.
Responsibilities :
- Implement management goals by planning workloads, workflows, schedules, and work objectives
- Schedule and operate batch jobs across various platforms, including mainframe, Linux, Windows, and cloud environments
- Troubleshoot and resolve errors in batch job operations
- Maintain data processing equipment by scheduling routine maintenance and overseeing repairs
- Analyze equipment operations and recommend new equipment or repairs as needed
- Develop, review, and update operation manuals and procedures
- Provide tier 2 support during non-office hours
- Ensure all operation incidents and user requests are properly logged, responded to, and escalated as necessary
- Perform on-site service at the main office, data center, and disaster recovery site as needed
- Work overtime as required
- Ensure prompt response and communication to users
- Plan and improve existing workflow, and go for digitalization
Requirements :
Degree in Computer Science, Information Technology or related disciplinesAt least 3 years’ proven experience in IT operations or a related fieldStrong knowledge of various operating systems and platformsExcellent troubleshooting and problem-solving skillsAbility to work independently and as part of a teamStrong communication and organizational skills