Job description
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
Customer Propositions and Customer Management
We are currently seeking a high caliber professional to join our team as Manager, Retail Propositions . reporting to Senior Customer Propositions Manager.
Principal responsibilities
- Lead customer acquisition / portfolio / retention initiatives to drive customer growth and product penetration
- Design and develop digital onboarding journey from account opening to activation
- Develop and strengthen value propositions for mass retail segment, young and emerging affluent as well as other strategic segments and build corresponding capabilities to support the proposition pillars through customer insights
- Drive proposition-led campaigns based on analytics insights, customer characteristics and customer needs
- Collaborate with key business units, distributions and functions to ensure the proposition is properly delivered to customers with most optimal approach
- Formulate and implement customer journey across multichannel touch points for enhanced customer engagement in alignment with segment strategy for a diverse customer base
- Stay on top ofpliance requirements in particular sales and marketing-related,petition law and fair value principles to take timely actions to mitigate relevant risk posing to the bank, where applicable
- Stay abreast of regulatory requirements to ensure all customermunications and initiatives arepliance to FIM and related policies
- Develop an expert knowledge of customer base, market trends, andpetitor activities for the support of strategic direction
Requirements
University degree in Business Administration, Marketing or other relevant qualificationsProven experience in propositions, segment marketing, customer acquisition and product penetration, preferably in financial industryCustomer-oriented with strong business acumen and analytical skillsStrong self-motivation and positive attitude with good project management and interpersonal skillsAbility to bring divergent ideas to create new and valuable solutionsShown strong situation awareness, strong desire to learn and able to work in Agile environmentResilience to stress, able to unlock full potential and prepare for the future of workProficiency in both English and ChineseGreat sense of ownership and servicing mind-set to ensure efficient and effective customer service deliveryYou'll achieve more when you join Hang Seng Bank Limited.
Hang Seng ismitted to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities andpetitivepensation packages.
Issued by Hang Seng Bank Limited
Job ID 0000LIQR