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Manager, Retail Propositions - Hang Seng Bank (HK)

Hang Seng Bank LimitedHong Kong

5 天前

职位描述

Job description

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Customer Propositions and Customer Management

We are currently seeking a high caliber professional to join our team as Manager, Retail Propositions . reporting to Senior Customer Propositions Manager.

Principal responsibilities

Lead customer acquisition / portfolio / retention initiatives to drive customer growth and product penetration
Design and develop digital onboarding journey from account opening to activation
Develop and strengthen value propositions for mass retail segment, young and emerging affluent as well as other strategic segments and build corresponding capabilities to support the proposition pillars through customer insights
Drive proposition-led campaigns based on analytics insights, customer characteristics and customer needs
Collaborate with key business units, distributions and functions to ensure the proposition is properly delivered to customers with most optimal approach
Formulate and implement customer journey across multichannel touch points for enhanced customer engagement in alignment with segment strategy for a diverse customer base
Stay on top ofpliance requirements in particular sales and marketing-related,petition law and fair value principles to take timely actions to mitigate relevant risk posing to the bank, where applicable
Stay abreast of regulatory requirements to ensure all customermunications and initiatives arepliance to FIM and related policies
Develop an expert knowledge of customer base, market trends, andpetitor activities for the support of strategic direction

Requirements

University degree in Business Administration, Marketing or other relevant qualifications

Proven experience in propositions, segment marketing, customer acquisition and product penetration, preferably in financial industry

Customer-oriented with strong business acumen and analytical skills

Strong self-motivation and positive attitude with good project management and interpersonal skills

Ability to bring divergent ideas to create new and valuable solutions

Shown strong situation awareness, strong desire to learn and able to work in Agile environment

Resilience to stress, able to unlock full potential and prepare for the future of work

Proficiency in both English and Chinese

Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery

You'll achieve more when you join Hang Seng Bank Limited.

Hang Seng ismitted to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities andpetitivepensation packages.

Issued by Hang Seng Bank Limited

Job ID 0000LIQR

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Manager • Hong Kong