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Guest Relations Host - Family Experience
Island Shangri-La, Hong KongHong Kong30 天前
职位描述Diploma or above in Hospitality Management or other related disciplines Minimum 1 year of experience in luxury brand of hotel operation, experience in Kids Club / Theme Park / Childcare Management environment is an advantage Knowledge in OPERA system Outgoing, customer oriented and self-motivated individual Strong communications skills and interpersonal skills Excellent command of spoken English, Cantonese and Putonghua
We are looking for a Guest Relations Host – Family Experience based at Island Shangri-La, Hong Kong!
As a Guest Relations Host – Family Experience, we rely on you to :
- Ensure a smooth and efficient daily operation
- Provide personalized and prompt service to VIP guests from arrival to departure
- Conduct room check-in and guest rooming for designated guests e.g. family suite arrivals / limousine arrivals and SAR arrivals
- Keep updating the VIP list and guest preferences in GuestPedia to exceed guest expectations
- Liaise with relevant departments regarding guests' logistical requirements and amenities
- Provide F&B services to guests in the Lounge promptly and efficiently
- Perform any other duties as assigned by the Supervisors
We are looking for someone who has :
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Experience • Hong Kong