Customer Service Officer / Senior Customer Service Representative, IPS Account Services

Job description

Role Overview :

Provide quality phone banking services to different types of customer

Process customer requests in a professional manner

Handle customer opinion / feedback timely to maintain a high level of customer satisfaction

Keep abreast of the banking knowledge and meet the compliance / regulatory requirements

Ideal Profile :

Diploma or Degree Holder; Form Five or DSE Graduates with relevant working experience will also be considered

Passes in the Insurance Intermediaries Qualifying Examinations (IIQE) Paper 1, 2 and 3 and Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8 an advantage

Require to work with flexi-hours

Strong customer service orientation, with good communication and phone skills

Willing to share ideas with colleagues and enjoy teamwork

With drive to learn for growth in the banking industry

Proficiency in both English and Chinese, with proficiency in Putonghua an advantage

Relevant professional qualification in insurance and investment an advantage

High level of customer centricity mindset with dedication to deliver exceptional quality services for customers