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Claims, Consultant

Claims, Consultant

AIA International Limited.Hong Kong
11 天前
职位描述

Responsibilities

Project Management

  • Manage, maintain and drive project plans, roadmaps, deliverables and timelines, ensuring alignment with strategic plannings and goals, achieving results and KPIs.
  • Lead and keep team leads and stakeholders updated with project status, progress, and milestones.
  • Ensure timely follow-ups with relevant counterparts to address business and operational challenges; identify and escalate potential issues or risks, supporting with actionable solutions and plans.
  • Create and maintain aprehensive project documentation.

Transformation

  • Have strong cross-department collaboration to develop, steer and implement projects / initiatives for journey-redesign, system modernization and work re-engineering, to achieve and meetpany vision, department objectives, KPIs and operational needs.
  • Formulate initiatives and define user requirements to lay down the framework and details, to realize the transformed journey and process with uplifted experience and efficiency.
  • Coordinate / conduct UAT, if necessary, to ensure the delivery of the intended direction and planned design and experience
  • Coordinate with relevant parties for deployment.
  • Design, roll out and host workshops / training sessions to relevant users on the transformed journey / process.
  • Foster a culture of transformation and continuous improvement; cultivate a strong sense of cross-team support and collaboration

    • Job Requirements :

  • University degree
  • 5-8 years related experience in project management, transformation and projects, or an equivalentbination of education and related experience
  • Strong customer centric mindset with experience in customer journey and work process design
  • Strong proficiency in MS Office suite
  • Excellentmunication and interpersonal skills with strongmand of both written and spoken English and Chinese, knowledge of Putonghua is an advantage.
  • Strong problem and conflicts solving, and decision-making abilities.
  • Self-motivated, self-managed, organized, work independently but also a strong team player.
  • Positive to taking up challenges and to work under pressure.
  • Exceptional organization skills to prioritize and manage multi-tasking.

    • Others :

  • You are required to obtain relevant license if your job involves in regulated activities

    • Build a career with us as we help our customers and themunity live Healthier, Longer, Better Lives.

    You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and oue of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

    Job ID JR-58534

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    Consultant • Hong Kong