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Digital Workplace Support Engineer (24-month contract)

Cathay Pacific Airways LimitedHong Kong SAR (China)

19 天前

职位描述

Role Introduction

Reports to : Digital Workplace Operations Senior Lead

To support the strategic goals of Infrastructure & Operations team and perform design, build and support and corresponding transition, change management, release management, pro-active maintenance and service request to IT infrastructure and platforms.

Key Responsibilities

Install and configure client computer systems
Respond to client IT support requests
Provide customers with step-by-step guidance to resolve technical problems
Follow up on technical queries and provide prompt feedback
Prioritize customer queries and escalate serious technical issues
Provide support with the resolution of operational incidents, and determine the root cause of the problem
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Schedule and actively manage business as usual changes within the IT infrastructure asset to deliver a best in class level of successful change
Document technical knowledge in the form of notes and manuals
Keep abreast of the corporate strategy, business plan and latest industry trends
Follow the SLA for issues with respect to the severity.
Available to provide 24 / 7 support as required

Requirements

Technical degree holder with minimum of 6 years IT experience, at least 3 years of IT Infrastructure experience.

Must have proven technical experience of working in a complex IT infrastructure environment

Ability to listen and articulate ideas verbally, and in the written form, to a broad range of audiences; ability to ask probing questions and deliver technical internal presentations

Strong troubleshooting experience in Desktop OS & hardware

Experience in troubleshooting O365 products

Ability to work well with others and as part of a technical team

Well-developed analytical, problem-solving, decision-making, and critical thinking skills, leveraging both logic and creativity; strong troubleshooting and root cause analysis skills; ability to identify patterns and generate informed ideas

Focus on the business and end user’s needs; ability to set expectations and understand end user behavior

Ability and willingness to proactively accept, and drive, change to accomplish positive outcomes

Ability to understand strategy and align tactical and strategic work in a well-balanced way

Must have knowledge of how to lever technology to reduce operational costs and delivery business innovation in a fast moving and dynamic industry sector

Professional competency in at least one technical specialization, with broad understanding of other current and emerging technologies.

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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Engineer • Hong Kong SAR (China)