Digital Workplace Support Engineer (24-month contract)

Role Introduction

Reports to : Digital Workplace Operations Senior Lead

To support the strategic goals of Infrastructure & Operations team and perform design, build and support and corresponding transition, change management, release management, pro-active maintenance and service request to IT infrastructure and platforms.

Key Responsibilities

• Install and configure client computer systems
• Respond to client IT support requests
• Provide customers with step-by-step guidance to resolve technical problems
• Follow up on technical queries and provide prompt feedback
• Prioritize customer queries and escalate serious technical issues
• Provide support with the resolution of operational incidents, and determine the root cause of the problem
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Schedule and actively manage business as usual changes within the IT infrastructure asset to deliver a best in class level of successful change
• Document technical knowledge in the form of notes and manuals
• Keep abreast of the corporate strategy, business plan and latest industry trends
• Follow the SLA for issues with respect to the severity.
• Available to provide 24 / 7 support as required

Requirements

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.