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IT Support Specialist (m / f / d)

AnyDesk SoftwareHong Kong, SAR China

18 天前

职位描述

Hong Kong, SAR China IT Operations Full-time

About Us

AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.

Join us in shaping the future of software technology!

What we are looking for :

To support our mission, we are seeking a talented and highly motivated IT Support Specialist to join our team. In this role, you will provide technical assistance to end-users, resolve hardware and software issues, and ensure the efficient operation of IT systems. You’ll be a key player in maintaining and troubleshooting our IT infrastructure, supporting the onboarding of new employees, and helping to implement new technologies all while delivering exceptional service to our internal users.

You will work in an international environment to achieve common goals and objectives. If you are a self-starter who is detail-oriented, proactive, and enjoys working in a fast-paced environment, we encourage you to apply for this position.

Provide first-level IT support for all employees and contractors across relevant IT topics
Record, categorize, and prioritize service requests via our ticketing system
Install, configure, and maintain laptops, desktops, mobile devices, and printers; maintain accurate hardware inventory
Set up IT equipment for new employees, create user accounts, and deliver technical onboarding
Collaborate on and contribute to IT projects and continually improve existing IT solutions

Basic Qualifications :

Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal

Easy to work with

Sense of urgency

Strong problem-solving skills with a logical, detail-oriented, and proactive approach

Proven ability to manage multiple tasks in a fast-paced environment

Completed IT-related training or initial professional experience in an IT support role

Solid knowledge of Microsoft Windows and the Office Suite

Customer-focused mindset with a passion for providing high-quality support

Excellent verbal and written communication skills in English

Preferred Skills and Experience :

Experience supporting and troubleshooting Windows 10 and 11

Familiarity with Linux, macOS, and mobile device support

Basic understanding of Microsoft Cloud (Entra) and On-Premise (Active Directory) technologies

Knowledge of virtualization technologies

Basic knowledge of endpoint management and remote access solutions.

What we offer :

Ambitious and self-driven culture

Generous leave entitlements

Hybrid working mode (WFH)

Personal and professional development focus and room for creative ideas

Fun place to work where everyone is valued

Free drinks and snacks

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Support Specialist • Hong Kong, SAR China