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Workplace Experience Supervisor

Workplace Experience Supervisor

CBREHong Kong
30 天前
职位描述
  • Client : financial service
  • Location : Central / Wan Chai
  • What You’ll Do :

    • Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
    • Maintain records of costs incurred by workplace team activities. Review invoices as needed.
    • Respond to customer requests and complaints about the experience services department.
    • Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.
    • Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
    • Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.
    • Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.
    • Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
    • May establish new techniques to ensure the team is able to meet its objectives.
    • Has a direct impact on the team objectives as well as the objectives of related teams.
    • Ensure personal and team outcomes have a positive impact on customer objectives.
    • Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.
    • What You’ll Need :

    • High School Diploma or GED with 5+ years of job-related experience. Prior shift leader or supervisory experience preferred.
    • In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
    • Requires the ability to explain complex concepts or sensitive information.
    • Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
    • Excellent organizational skills with a master-level inquisitive mindset.
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    Supervisor • Hong Kong