(Senior) Credit Card Business Manager (Project Management)
Bank Of China (Hong Kong) LimitedHong Kong
15 天前
职位描述
Responsibilities
Assist to implement card issuance business strategy, optimize and digitalize the process of credit card products, improve the online customer experience of credit card products
Analyze qualitative and quantitative data from various sources to identify areas of improvement and coordinate with relevant units to streamline and optimize imperfect processes
Customer experience management - Improve customer experience for credit card process with various units by reference thements from customers
Based on thepliance requirements from regulators and improving product effectiveness, co-work with Product Development Department to optimize the credit card issuance business system and workflow
Review and optimize credit card processes to ensurepliance with the relevant regulatory and internal policies
Assist to formulate the team's annual work plan and expenditure budget
Manage the program budget in an effective manner and handle daily operation
Requirements :
Bachelor Degree or above
Minimum 5 years of relevant experience at assistant / managerial level, preferably with experience in credit card products and banking digitalization
Familiar with credit card business operations and functions of different departments
Proficient in spoken and written Chinese (including Mandarin) and English