Talent.com
你所在的国家不提供此工作机会。
Duty Manager / Night Manager

Duty Manager / Night Manager

Island Shangri-La, Hong KongHong Kong
30 天前
职位描述

We are looking for a Duty Manager / Night Manager based at Island Shangri-La, Hong Kong!

As a Duty Manager / Night Manager, we rely on you to :

  • Ensure that the guest check-in / check-out, and Front Desk Operations are handled efficiently with best of care and services provided to Hotel guests
  • Closely monitor the occupancy, as well as maintaining the guest history and preference up-to-date
  • Handle and resolve guest complaints in compliance with the Hotel standards
  • Direct and schedule staff roster in accordance with events, festive days and periods to ensure adequate staff is on duty to provide efficient and quality service
  • Review guest feedback from different platforms and drive outstanding results by taking initiative to uplift service levels when necessary
  • Maintain Front Office Standards & Procedures in keeping with brand direction
  • Perform any other duties and special projects as assigned by supervisors

We are looking for someone who has :

  • Minimum 5 years of Front Office experience with at least 3 years of supervisory experience, preferably in a sizeable luxury Hotel or related service industry
  • Knowledge in Opera System and Microsoft Office applications
  • Strong problem solving skills, leadership skills and communications skills
  • Excellent command of English, Cantonese and Putonghua to interact with guests, colleagues and management in a professional manner
  • Candidates with more years of experience would be considered as Senior Duty Manager
  • 为此搜索创建职位提醒

    Manager • Hong Kong