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Duty Manager / Night Manager
Island Shangri-La, Hong KongHong Kong30 天前
职位描述Minimum 5 years of Front Office experience with at least 3 years of supervisory experience, preferably in a sizeable luxury Hotel or related service industry Knowledge in Opera System and Microsoft Office applications Strong problem solving skills, leadership skills and communications skills Excellent command of English, Cantonese and Putonghua to interact with guests, colleagues and management in a professional manner Candidates with more years of experience would be considered as Senior Duty Manager
We are looking for a Duty Manager / Night Manager based at Island Shangri-La, Hong Kong!
As a Duty Manager / Night Manager, we rely on you to :
- Ensure that the guest check-in / check-out, and Front Desk Operations are handled efficiently with best of care and services provided to Hotel guests
- Closely monitor the occupancy, as well as maintaining the guest history and preference up-to-date
- Handle and resolve guest complaints in compliance with the Hotel standards
- Direct and schedule staff roster in accordance with events, festive days and periods to ensure adequate staff is on duty to provide efficient and quality service
- Review guest feedback from different platforms and drive outstanding results by taking initiative to uplift service levels when necessary
- Maintain Front Office Standards & Procedures in keeping with brand direction
- Perform any other duties and special projects as assigned by supervisors
We are looking for someone who has :
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Manager • Hong Kong