Senior Relationship Support Officer - Hang Seng Bank (HK)

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Commercial Banking - Business Banking

Hang Seng’s Commercial Banking (CMB) business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our team as  Senior Relationship Support Officer.

Principal responsibilities

Assist in preparing credit proposals and following up related credit documentation

Conduct regular and effective credit reviews, and monitor customers’ account performance to maintain a healthy loan portfolio

Build and maintain good customer relationship, handle phone enquiries and provide quality after-sales support

Compile periodic reports and performance statistics, and ensure good database maintenance for market analysis / research

Provide sales support to the department

Requirements

Diploma or Degree Holder; Form Five or DSE Graduates with relevant working experience will also be considered

Good knowledge of credit analysis, with prior experiences in bills operations, credit system, credit approval and related documentation procedures preferred

Strong self-motivation, with ability to communicate effectively and create connection with others

Proficiency in both English and Chinese, with fluency in Putonghua preferred

High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

Professional qualifications such as Enhanced Competency Framework (ECF) and / or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

You’ll achieve more when you join Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited