你所在的国家不提供此工作机会。
Executive – Customer Service (Loyalty Team)
GO PARK SPORTSHong Kong30 天前
职位描述Higher Diploma or above in Business Administration, Event Management, Customer Relationship Management, Hospitality, Customer Service, or a related field Minimum 3 years of experience in customer service or front desk operations, preferably in the hospitality or sports industry Strong communication and interpersonal skills, with a friendly and approachable attitude Excellent problem-solving abilities and the capability to handle customer complaints and unexpected situations professionally and independently Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) Ability to multitask and work effectively in a fast-paced environment Strong organizational skills with attention to detail Passion for sports with an outgoing personality would be an advantage Proficiency in English and Chinese (including Putonghua) is required Flexible and willing to work on weekends, public holidays, or shifts as required 5-day work week Discretionary bonus Complimentary Annual Sports Pass Medical insurance Meal allowance Transportation allowance
As a Customer Service Executive – Loyalty Team , you will play a key role in managing the daily operations of the Sports Registration Centre, ensuring smooth processes while delivering exceptional service to customers. Your primary responsibilities include :
- Providing friendly and professional customer service at the front desk of the Sports Registration Centre
- Managing a variety of online and walk-in inquiries, ensuring accurate and timely information is provided to customers
- Supporting the promotion and execution of various company events and activities
- Managing Sports Registration Centre daily operation ensuring proper procedures are followed
- Addressing customer complaints and handling unexpected situations to maintain high levels of customer satisfaction
- Preparing daily reports to support internal operations and provide actionable insights.
- Conducting guided tours for visitors and promoting customer engagement
- Collaborating with internal teams to enhance loyalty initiatives and customer experiences
- Supporting the Senior Executive and assist in executing loyalty-related tasks
- Performing other duties as assigned
Job Requirements :
Education & Experience :
Skills & Competencies :
We offer an attractive remuneration package with fringe benefits to the right candidate, such as :
Interested parties please send detailed resume with current & expected salaries to [protected-email-address] or via “Apply Now”.
We are an Equal Opportunity Employer. Personal data collected will be used for recruitment purpose only.
为此搜索创建职位提醒
Customer Service Executive • Hong Kong