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Vicidial Manager

Vicidial Manager

SnaphuntHong Kong
30 天前
薪水
HK$15,360.00 按月
职位描述

The Offer

  • Flexible working options
  • Opportunity to make a positive impact
  • Offer $8 per hour, paid on a weekly basis through wire transfer
  • Full time role between 9 am and 6 pm MST (8 hours per day)

The Job

Job Responsibilities :

  • Manage, configure, and maintain the Vicidial system to ensure optimal performance.
  • Monitor call center metrics and performance, making necessary adjustments for efficiency.
  • Troubleshoot and resolve any Vicidial-related issues promptly.
  • Implement and optimize dialer campaigns, scripts, and call routing strategies.
  • Ensure system security, backups, and compliance with industry regulations.
  • Provide training and support to agents and supervisors on Vicidial usage.
  • Collaborate with IT and operations teams to integrate new technologies.

    • The Profile

    Qualifications :

  • Proven experience as a Vicidial Administrator / Manager in a call center environment.
  • Strong knowledge of VoIP protocols.
  • Experience with campaign setup, lead management, and dialer performance tuning.
  • Ability to analyze data and generate performance reports.
  • Strong problem-solving and communication skills.
  • Experience with CRM and API integrations is a plus.
  • You pay strong attention to detail and deliver work that is of a high standard
  • You possess strong analytical skills and are comfortable dealing with numerical data
  • You are a strong team player who can manage multiple stakeholders

    • The Employer

    Our client solar energy company based in Arizona is seeking for a skilled Vicidial Manager to oversee and optimize our call center operations.

    Our client provides the community with expertise in renewable energy and helps businesses and homeowners switch to clean energy.

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    Manager • Hong Kong