Customer Service Officer

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.

Position Responsibilities :

Provide prestige customer-oriented services to the customers, agents and brokers using the centre.

Provide application checking services to agents and brokers

Support MCV client verification process

Provide effective solutions to agents and customers’ inquiries within a predetermined time frame in a proactive and professional manner.

Handle conference / meeting room reservations and follow-up work

Ensure accuracy and compliance of all requests completed with high quality standards

Resolve complex cases and complaints arising from work

Provide other service support and work at different locations of Agency Service Centre when necessary

Cooperate with team members and others to achieve desired results and support business needs

Required Qualifications :

Degree holder with 5+ year of customer service experience in insurance industry is preferred

HKDSE / HKCEE / HKALE / diploma qualification with customer service experience in insurance industry will also be considered.

Passed in Paper I & III under Insurance Intermediaries Qualifying Examination (IIQE) is a must.

Worked previously in service centre environment is an advantage

Excellent customer service, good communication and interpersonal skills

Good command of English and Chinese, both spoken and written

Fluency in Mandarin is a must.

Willing to work on non-office days when necessary, including Sundays and Public Holidays

Quick learner with strong analytical and problem-solving skills

Strong self-initiative, responsible and able to work under pressure

Familiar with Word, Excel and Chinese Word processing

When you join our team :

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife / John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid