Officer / Senior Officer – Customer Services (MPF & Employee Benefits)

Job description

Role overview :

Handle hotline enquirers and resolve customer requests via various means

Provide prompt and courteous services to clients with positive problem-solving capabilities

Liaise with internal parties to resolve enquirer and follow up with client

Provide daily support to supervisor and participate in ad hoc projects

Ideal Profile :

Minimum of 1 year customer services experience

Experience in Employee Benefits or MPF is preferred, but not a must

Qualified license of IIQE - Paper I & III is a plus

Pleasant and possessing sound presentation, interpersonal and communication skills

Proficient in both spoken and written English and Chinese

Candidate with more experience will be considered as Senior Officer