Assistant Manager. Direct Sales (Mortgage Business Development)

Job Purpose :

To generate new business and revenue for the Bank by exceeding or meeting sales targets for mortgage loan acquisitions. Build and maintain strong customer relationships for upselling and cross-selling opportunities

Main Responsibilities :

• Solicit Mortgage Opportunities :
• Engage with prospective and existing clients through calls to identify and secure mortgage opportunities; meet or exceed monthly and annual sales and cross-selling targets.
• Promote Banking Products :
• Actively promote and cross-sell other banking products, such as policy loans and general insurance, to enhance customer engagement and drive additional revenue.
• Documentation and Drawdown :
• Follow up on loan documentation and account opening processes to ensure a smooth and efficient drawdown.
• Customer Relationship Management :
• Build and maintain customer relationships to encourage cross-selling and referral opportunities; effectively utilize referral agencies through strong relationship management.
• Market Intelligence :
• Provide insights and market intelligence to Branch Management and the Retail Credit Department to support product development, credit underwriting, and process improvements.
• Customer Satisfaction :
• Handle customer inquiries professionally, ensuring high levels of customer satisfaction while maintaining vigilance in managing customer data and compliance with regulatory requirements throughout the process.

Incumbent Requirements :

Strong interpersonal and communication skills, both verbal and written.