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Manager, Venue Operations (Performing Arts)

Manager, Venue Operations (Performing Arts)

West KowloonHong Kong
19 天前
职位描述

The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.

You will be responsible for :

  • the overall operations of the performing arts venue, ensuring that all events and activities run smoothly and efficiently
  • being accountable as the venue manager of performing arts venue
  • leading a pool of duty managers to take care the day-to-day operation
  • overseeing the entire customer service and frontline operation team, including hiring, training and performance evaluations to provide quality service to audiences, hirers and visitors
  • developing and managing the operational budget and monitoring expenses
  • preparing the business plans, operation plans, operation guidelines and procedures
  • supervising front-of-house operations for both indoor and outdoor shows and events
  • meeting with hirers and internal teams and providing sound recommendations in the benefits for both the Authority and the hirers for front-of-house operations of shows and events
  • coordinating with hirers and internal teams to ensure all logistical needs are met for performances and events
  • building the relationship with venue hirers, event organizers and operation partners
  • monitoring the service and operation of security, cleaning and guest service of the venue to ensure the upkeep and maintenance of the venue
  • ensuring the venues and events meet safety and regulatory standards including licensing
  • being the main contact for the venue emergency situations
  • making recommendations on operational requirements and front-of-house venue design
  • enhancing the operation guidelines including emergency handling procedure
  • handling projects and tasks as assigned by supervisor

You should :

  • possess a recognized university degree in performing arts, hospitality, tourism or equivalent
  • have 8 years of relevant experience in venue operations in performing arts venues, hospitality and / or tourism sectors, of which at least 4 years in a managerial position
  • have good knowledge of front-of-house operation and event operations
  • have experience in operation and development of performing arts venues
  • be service-oriented with professional customer service skills and positive service attitude
  • possess a track record of developing quality customer service
  • possess good analytical skills
  • be proficient in written and spoken Cantonese, Putonghua and English
  • be able to work in both outdoor and indoor environment
  • be required to work on shift (5-day work week) according to the duty roster assigned including weekends and public holidays
  • candidates with less experience will be considered as Assistant Manager, Venue Operations (Performing Arts)
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    Manager • Hong Kong