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Customer Engagement Team Leader / CS Supervisor $22k (Work from Home)
AA Choice Personnel Consultancy LimitedHong Kong30 天前
职位描述Monitor rep teams work performance Help coordinate the allocation new merchant visit assignments to the rep team Help coordinate the allocation new telesales assignments to the rep team Handle / follow up merchant complaints Contact merchants by phone and arrange POS collection Assist in the recruitment and training of new team reps Occasional visit to office for meeting
Job Title : Merchant Engagement Team Leader
Employment Mode : Full time, renewable contract
Client Background : Retail Banking, credit card terminal related customer service
Requirement :
HKDSEE or equivalent or above
Retail sales / customer services related experience
Able to demonstrate sales leadership / training skills to junior merchant representatives
Fluent Cantonese, conversational English (able to speak and understand English)
Responsibility :
The basic responsibilities of Merchant Representative (Rep) are :
- to conduct courtesy visit to existing merchants
- to confirm merchant details, including shop name, address, phone no. etc.
- Conduct telesales to invite merchants to join marketing program when required
- To call merchants to follow up on payment terminal issues
The Team Leader is also expected to have the following responsibilities;
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Supervisor • Hong Kong