Customer Engagement Team Leader / CS Supervisor $22k (Work from Home)

Job Title : Merchant Engagement Team Leader

Employment Mode : Full time, renewable contract

Client Background : Retail Banking, credit card terminal related customer service

Requirement :

HKDSEE or equivalent or above

Retail sales / customer services related experience

Able to demonstrate sales leadership / training skills to junior merchant representatives

Fluent Cantonese, conversational English (able to speak and understand English)

Responsibility :

The basic responsibilities of Merchant Representative (Rep) are :

• to conduct courtesy visit to existing merchants
• to confirm merchant details, including shop name, address, phone no. etc.
• Conduct telesales to invite merchants to join marketing program when required
• To call merchants to follow up on payment terminal issues

The Team Leader is also expected to have the following responsibilities;